Housekeeper making a bed

Health & Safety

Our highest priority


 Take comfort in knowing the Boston Harbor Hotel’s highest priority remains the health and safety of our associates, guests, neighbors, family & friends. Whether you have an existing reservation with us, or are considering a future visit to our hotel, please know that we have escalated our sanitation precautions to ensure that everything we do meets or exceeds the guidelines set by both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Cleaning Protocol

Boston Harbor Hotel uses Ecolab cleaning products and protocols which meet all EPA, CDC and Boston Health Department guidelines and are approved for effective use against viruses, bacteria and other airborne & blood borne pathogens. 


The frequency of cleaning and sanitizing has increased in all hotel public areas, and hand sanitizer has been placed throughout these locations. We will continue to use industry leading cleaning and sanitizing protocols to clean guest rooms, with particular attention paid to high-touch items.


Unless a guest chooses not to receive daily housekeeping service, all bed linen and laundry will be changed daily and will continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. 


The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized. The filters at Rowes Wharf meet the ASHRAE standard.

Guest Experience
  • Turndown service is available to guests. 
  • Contactless checkout is available through the guest room iPad. 
  • Rowes Wharf Health Club’s indoor pool and gym are available to hotel guests. Locker rooms, lounge, showers, steam room, and saunas are open. Gym users will need to bring their own workout wear for each visit. However, if you do not have your own workout wear, our Concierge assist with this.
  • In-room Dining is available for guests to enjoy from 6:30 AM – 10:00 PM Sunday-Saturday. Guests can request for a server not to enter the room, at which point the food will be left on tables in the hallway and the guest will be notified when the table is outside.
Face Coverings

Guests are no longer required to wear a face covering in indoor public spaces, such as gyms, bars and restaurants, museums, and entertainment venues per city guidelines. Face coverings are still required on public transportation, health care settings, and congregant care settings. Masks are available upon request. 


Every employee is vaccinated and may choose to wear a face covering on property. Gloves are provided to employees whose responsibilities require them. All associates have received the proper training regarding sensitivity to needs and concerns of guests, as well as reporting all presumed cases of COVID-19 on property to the City of Boston Department of Health.

Health Awareness

Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify hotel management.

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